Open Source Team Email / Helpdesk
It is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. It is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
Features
Extend functionality with awesome modules!
No limitations on the number of users, tickets, etc.
100% Mobile-friendly
It's 100% mobile responsive. Manage all the conversations anytime, anywhere!
Push Notification
Enable push notifications in the mobile app!
Starred conversations
You can star the conversations to keep track of important conversations.
Auto Reply & Saved Replies
Save time using auto reply and saved replies to quickly response to your clients.
Tags
Tags are a lightweight, flexible, and powerful feature that enables you to categorize conversations.
Satisfaction Ratings
Customer satisfaction ratings allow your customers to rate your replies. Get instant customer’s feedback with Satisfaction Ratings!
Email Commands
Email integration – update conversations from your email client!
Pasting screenshots from the clipboard into the reply area
In addition to adding files to a message, you can also copy images to the clipboard and paste them into a message or reply.
LDAP Integration
Let your LDAP users authenticate into the application. Import & synchronize LDAP users.
Spam Filter
Spam filter that learns from your actions. Say Goodbye to spam messages!
Custom Folders
Create custom folders and organize conversations!
Workflows
Automate actions, keep track of aging conversations, send predefined emails and much more!
Ticket Translator
Translate messages from customers into your own language. Communicate with anyone in any language!
Custom Fields
Store additional data on conversations in custom fields!
Time Tracking
Keep track of time spend on tickets!
Followers
Let users subscribe other users to conversations!
Customization
Set custom logo and favicon in two clicks!
Slack Integration
Receive instant notifications in Slack when a conversation is created, assigned, updated or replied in the application.
Telegram Integration
Receive instant notifications in Telegram when a conversation is created, assigned, updated or replied in the application.
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